Patient Scheduling Specialist

Silver Spring, MD

Full Time

Operations

Mid Level

CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:
The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel.

KEY FUNCTIONS & RESPONSIBILITIES:

Answers the telephone promptly in adherence to AIDET protocols.
Works cohesively and collaboratively with the entire team to answer all incoming calls.
Routes calls to the appropriate area.
Communicates phone messages as needed via phone notes or flags.
Works to fill all available appointment slots according to CCI Scheduling Guidelines.
Documents patient information in the registration field.
Attends daily huddles and provides updates to the team as appropriate.
Verifies insurance at the time of scheduling.
Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits.
Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
Working on-site is an essential duty for the job.

EDUCATION AND EXPERIENCE:

Requires a High School Diploma or GED.
Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience.
Ability to navigate information on the internet and within an Electronic Health Record.

OTHER SKILLS AND ABILITIES:

Bilingual (fluent in English/Spanish).
Must possess excellent communication and interpersonal skills.
Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
Ability to document messages that include a summary of the relevant details.

WORKING CONDITIONS:

Proper and professional grooming is always expected.
Prolonged periods of standing, bending or working at a desk on a computer.
The ability to lift (up to 15lbs) is required.
Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.

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