Dental Patient Representative-Floater

CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

Position Summary:

The Dental Patient Representative uses their experience and administrative knowledge to fulfill various roles in the medical services centers. They are an integral part of the service delivery team and are the patient's first contact when entering our clinics, directing them to the appropriate clinical personnel. 

Key Functions & Responsibilities

• Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers urgent calls correctly.  Accurately communicates phone messages as needed.
• Makes and assists in scheduling return appointments, confirming the patient’s demographics and updates it in the computer system as necessary.
• Registers patients by verifying patient identification, Proof of income, insurance, etc.
• Calls patients to remind them of scheduled visits and calling patients that are overdue for routine visits.
• Checks in patients as they enter the center, identifies in the system whether they are a “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”. 
• Notifies appropriate personnel of patient’s arrival (per center routine) and secures patient’s medical record. 
• Monitors status of reception areas, updating appointment status by end of day, alerting clinical staff of unusually long patient waiting times or obtaining assistance of any unusual situations including patient conflicts.
• Performs other clerical support functions; scanning, scheduling and documentation of appointments or referrals, completes medical records release forms. Prints provider schedule the day before. 
• Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles and any other paperwork as needed. 
• Verify insurance eligibilities and making note of any co-pay's patient may owe.  
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts. 
• Work with various programs such as medical, family planning, behavioral health and follow the policies and procedures, workflows and/or guidelines. 
• Process billing claims and collecting co-pays or any overdue balances.
• Deliver any patient care instructions.
• May provide coverage for other sites, as needed.
• Performs other duties, as assigned.  

Minimum Qualifications:

• Minimum High School diploma, preferably an AA or BS degree.
• Current CPR certification.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Customer service required.
• Computer skills required.
• Bilingual (English/Spanish) preferred.
• Must possess excellent communication and interpersonal skills to greet patients and person or over the phone, and to direct them accordingly. 
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed. 

Why work at CCI?

• Extensive benefits plan
• Generous PTO Plan
• 403B Retirement Plan + Employer match up to 4%
• Tuition Reimbursement
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under the Federal Tort Claims Act.

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.