Community Clinic Inc.
WIC Client Services Associate
WIC - Silver Spring, MD, MD - Full Time
CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY: The WIC Client Services Associate assists with the delivery of WIC services at a CCI-WIC Center site to assure the provision of high-quality, cost-efficient, culturally sensitive services that comply with all Federal, State, and local agency policies and procedures. This position will be remote upon completion of onboarding and onsite training. |
KEY FUNCTIONS & RESPONSIBILITIES
- Collects internal and external referrals and schedules appointments following established scheduling policies.
- Makes appointments and transfers according to established policies.
- Makes initial, and assists in making return appointments, confirming the participant’s current address, and phone number, and updates the computer system, as necessary.
- Answers the telephone promptly, refers calls to the appropriate area, and identifies and refers to urgent calls correctly. Accurately communicates phone messages, as needed.
- Participates in nutrition class activities as directed.
- Participates in outreach activities as directed.
- Always checks voicemail at least every 2 hours and returns all messages when received.
- Accurately performs daily data entry.
- Performs computer record file maintenance and updates in a timely manner.
- Properly maintains computers, printers, and other office equipment.
- Provides complete information on the certifying process.
- Solicits and addresses participants’ questions.
- Provides correct information on WIC foods and vendors.
- Provides correct information on the proper use of eWIC benefits.
- Current CPR certification.
- Working on-site is an essential duty for the job.
- Perform other duties as assigned.
MINIMUM QUALIFICATFIONS:
- A high school diploma or GED.
- Experience in health or human service delivery providing client information, referral services, or performing eligibility determination, intake procedures, or client screening.
- Bilingual (English/Spanish) preferred.
- Must possess excellent communication and interpersonal skills to greet participants over the phone, and direct them accordingly.
- Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
- Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.
- Extensive benefits plan
- Generous PTO Plan
- 403B Retirement Plan + Employer match up to 4%
- Tuition Reimbursement
- Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
- Our providers are insured for malpractice under the Federal Tort Claims Act.
** CCI Health Services is an Equal Opportunity Employer **
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
