Lead Dental Patient Representative

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

• Answers the telephone promptly, identifies self and center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly.  Accurately communicates phone messages as needed.
• Makes and assists in scheduling return appointments, confirming the patient’s demographics, and updating it in the computer system as necessary.
• Registers patients by verifying patient identification, Proof of income, insurance, etc.
• Calls patients to remind them of scheduled visits and calls patients that are overdue for routine visits.
• Checks in patients as they enter the center, identifies in the system whether they are an “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”. 
• Notifies appropriate personnel of patient’s arrival (per center routine) and secures patient’s medical record. 
• Monitors status of reception areas, updating appointment status by end of the day, alerting clinical staff of unusually long patient waiting times, or obtaining assistance in any unusual situations including patient conflicts.
• Performs other clerical support functions; scanning, scheduling, and documentation of appointments or referrals completing medical records release forms. Prints providers schedule the day before. 
• Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as HIPAA, Consent to Treatment, patient profiles, and any other paperwork as needed. 
• Verify insurance eligibilities and make note of any co-pays patient may owe.  
• Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers, and outside contacts. 
• Work with various programs such as medical, family planning, WIC and behavioral health and follow the policies and procedures, workflows, and/or guidelines. 
• Process billing claims and collect co-pays or any overdue balances.
• Deliver any patient care instructions.
• May provide coverage for other sites, as needed.
• Performs other duties, as assigned.
• Leads and trains Dental Patient Representatives in their daily job responsibilities to assure efficient patient care.
• Coordinate all Internal Department patient schedules (Intake/Centering, WIC, Refugee, Behavioral Health), contacting patients setting up Dental Appointments  
• Conduct Dental Patient Representative audits w/ Dental Manager
• Perform site visits to Dental Patient Representatives to train and review weekly audits
• Provides excellent customer service skills to patients.
• Represent Patient Representatives in morning huddles.
• Manage, create, and assist the Dental Manager with the Dental Health Center patient schedules.
• Assist AR team as needed with claim issues under the directive of Dental Manager.
• Working on-site is an essential duty for the job.
• This position may require travel between CCI sites to provide additional coverage when needed, Dental Manager will direct as needed.
• Weekly meeting with Dental Manager to review past week.
• This role is a Non-Supervisory, Non-Management role.
• Other duties as assigned.

• Minimum High School diploma, preferably an AA or BS degree.
• Current CPR certification.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Customer service required.
• Computer skills required.
• Bilingual (English/Spanish) preferred.
• Must possess excellent communication and interpersonal skills to greet patients and people or over the phone, and to direct them accordingly.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed.

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.