CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY
The Senior EMR/EHR Specialist, under the direction of the Chief Information Officer, has responsibility for ongoing end-user support, maintenance, training, and customization of the electronic health records, patient portal, and inventory software of CCI Health & Wellness Services.
KEY FUNCTIONS & RESPONSIBILITIES
• EHR – EMR application administration and configuration eClinicalWorks (eCW).
• Develops and maintains eCW, patient portal and inventory documentation, and system-related workflow processes.
• Support the delivery of patient care using the eClinicalWorks (eCW) electronic health record (EHR) system.
• Overseeing the day-to-day support of both production and test eCW platforms, and the implementation of software updates, and/or additional EHR services.
• Identify and implement opportunities for process improvement in eClinicalworks (eCW) operations and training.
• Receive and respond to technical requests (tickets), emails, and other electronic inquiries from Clinicians.
• Assessing the needs of the end user to ensure the user understands the actions needed to resolve patient account issues.
• Research, interpret, explain, and apply information from training materials to practice users including processes, policies, and procedures.
•Makes recommendations on appropriate equipment utilized for the EMR/EHR function.
• Identify EMR/EHR improvement opportunities, including more efficient use of the system, improve training, and standardized workflows.
• Implementation of system upgrades, improved functionality, training, and standardized workflows as approved. Including, planning and managing installations and/or updates and/or upgrades of the eCW (EHR-EMR) system.
• Familiarity with clinical workflows & experience developing workflows consistent with EHR applications in a team environment.
• Assist in the creation of supportive training documents and materials, videos, guides, and documentation workflows, track training, and assess user experience.
• Actively engage in eCW optimization for more efficient clinical workflows and perform various clinical technology-related duties as needed.
• Perform various clinical technology-related duties as needed. Including maintaining and monitoring system reports and audits
• Responsible for keeping current with system changes and enhancements to ensure a thorough operational eCW platform and participate in application testing.
•Identify and implement opportunities for process improvement in support of ECW training and develop communication tools to educate on workflow improvements.
• Initiatives and serves as a resource and offers guidance to units through on-site field support to confirm systems are used efficiently and as trained.
• Collaborate with vendors to train and support staff; Develops and present initial and ongoing skill development training with clinical and support staff in support of high-level performance.
•Provide input to the Change Management Committee and other teams as needed.
• Ability to interpret governmental healthcare policies, regulations, and program/certification-specific language (e.g.: HIPAA, MIPS, PCMH), and then propose organization-wide workflow changes in the EHR to meet those specifications.
MINIMUM QUALIFICATIONS
WHY WORK AT CCI?
** CCI Health Services is an Equal Opportunity Employer **
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.